Live Status\Incident History

October 5, 2023

System update

Maintenance

Posted: Oct 5, 2023, 3:19 PM UTC

Affected services:Front-end


  • Identified
    Oct 5, 2023, 3:19 PM UTC

    Upgrading fundamental system libraries.

  • Resolved
    Oct 5, 2023, 6:58 PM UTC

    Upgrade complete.

September 1, 2023

Upgrade to V. 010923.195

Maintenance

Posted: Sep 1, 2023, 5:37 PM UTC

Affected services:Front-endBack-end


  • Identified
    Sep 1, 2023, 5:37 PM UTC

    Upgrade started.

  • Monitoring
    Sep 1, 2023, 6:39 PM UTC

    Upgrade completed.

  • Resolved
    Sep 1, 2023, 6:50 PM UTC

    All system checks passed.

August 7, 2023

Transfer to more reliable location

Maintenance

Posted: Aug 7, 2023, 4:01 PM UTC

Affected services:Back-end


  • Opened
    Aug 7, 2023, 4:01 PM UTC

    Move server to better geographical location.

  • Resolved
    Aug 7, 2023, 9:59 PM UTC

    Operation completed successfully.

July 10, 2023

Power issues

Outage

Opened: Jul 10, 2023, 9:40 AM UTC

Duration: 133h 25m 24s

Affected services:Front-end


  • Opened
    Jul 10, 2023, 9:40 AM UTC

    The entire data center is offline.

  • Identified
    Jul 10, 2023, 10:25 PM UTC

    The data center has power issues. All data is intact and safe.

  • Monitoring
    Jul 10, 2023, 11:31 PM UTC

    The data center personnel is replacing all damaged electrical parts and doing the required safety checks.

  • Monitoring
    Jul 11, 2023, 2:38 PM UTC

    Deep cleaning of all UPS devices and rooms before restoring the electricity, in order to prevent fire hazard. A professional at the site is currently performing that cleanup.

  • Monitoring
    Jul 13, 2023, 3:21 PM UTC

    Cleaning complete and power restored. File system and memory health checks are ongoing.

  • Monitoring
    Jul 14, 2023, 5:47 PM UTC

    The file system checks are still ongoing.

  • Monitoring
    Jul 15, 2023, 4:34 PM UTC

    The database is OK, some system files are corrupted. Replacing the system.

  • Resolved
    Jul 15, 2023, 11:05 PM UTC

    Issue resolved on monitor recovery.

July 3, 2023

Site Unreachable

Maintenance

Posted: Jul 3, 2023, 6:13 PM UTC

Affected services:Front-end


  • Identified
    Jul 3, 2023, 6:13 PM UTC
  • Resolved
    Jul 3, 2023, 6:39 PM UTC

June 20, 2023

DNS

Minor Outage

Opened: Jun 20, 2023, 1:31 PM UTC

Duration: 59m 39s

Affected services:Front-end


  • Opened
    Jun 20, 2023, 1:31 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 20, 2023, 2:30 PM UTC

    Issue resolved on monitor recovery.

February 2, 2023

Upgrade from .87 to .116

Maintenance

Posted: Feb 2, 2023, 12:24 AM UTC

Affected services:Front-endBack-end


  • Resolved
    Feb 2, 2023, 12:23 AM UTC

September 2, 2022

Upgrade

Maintenance

Posted: Sep 2, 2022, 6:32 PM UTC


  • Opened
    Sep 2, 2022, 6:32 PM UTC

    Incident opened on monitor failure.

  • Resolved
    Sep 2, 2022, 10:03 PM UTC

    Incident resolved on monitor recovery.