Live Status\Incident History\Power issues

Power issues

Outage

Opened: Jul 10, 2023, 9:40 AM UTC

Duration: 133h 25m 24s

Affected services:Front-end


  • Opened
    Jul 10, 2023, 9:40 AM UTC

    The entire data center is offline.

  • Identified
    Jul 10, 2023, 10:25 PM UTC

    The data center has power issues. All data is intact and safe.

  • Monitoring
    Jul 10, 2023, 11:31 PM UTC

    The data center personnel is replacing all damaged electrical parts and doing the required safety checks.

  • Monitoring
    Jul 11, 2023, 2:38 PM UTC

    Deep cleaning of all UPS devices and rooms before restoring the electricity, in order to prevent fire hazard. A professional at the site is currently performing that cleanup.

  • Monitoring
    Jul 13, 2023, 3:21 PM UTC

    Cleaning complete and power restored. File system and memory health checks are ongoing.

  • Monitoring
    Jul 14, 2023, 5:47 PM UTC

    The file system checks are still ongoing.

  • Monitoring
    Jul 15, 2023, 4:34 PM UTC

    The database is OK, some system files are corrupted. Replacing the system.

  • Resolved
    Jul 15, 2023, 11:05 PM UTC

    Issue resolved on monitor recovery.